Shipping
We currently ship within Austria, across Europe, and internationally. Shipping costs depend on your delivery address and are shown at checkout before you confirm your order.
Shipping within Austria and the rest of Europe costs a flat €5.99. Orders shipping outside Europe cost a flat €9.99. Spend €80 or more and shipping is on us, wherever you're ordering from within Europe.
Processing & Delivery Times
Austria & Europe orders are typically processed within 2–5 business days. Once dispatched, delivery usually takes another 5–10 business days.
International orders (outside Europe) are typically processed within 2–5 business days too, with delivery after dispatch usually taking 7–14 business days, depending on the destination. This can occasionally take longer during periods of high order volume or other circumstances outside our control.
You'll get a confirmation email once your order has shipped, with tracking details where available. These timeframes are estimates — they can occasionally shift due to courier delays, customs processing, public holidays, high demand, or other circumstances outside our control.
Please double-check your delivery address before checking out. Spotted a mistake? Email hello@mavriste.com right away — we'll do what we can, but once an order is being packed or has shipped, we can't always change the address, and we can't be held responsible for delays or delivery issues caused by an incorrect address entered at checkout.
Orders sent outside Europe may be subject to customs duties or import taxes on arrival. Any charges like these are the customer's responsibility, not ours.
Changing or Cancelling an Order
Need to cancel or adjust something? Email hello@mavriste.com with your order number as soon as you can. We'll try our best, but once your order has been packed or dispatched, we may no longer be able to change or cancel it.
Returns
We want you to love your Mavristé boots. If something's not right, get in touch at hello@mavriste.com within 14 days of delivery.
Please tell us:
Returned items need to be unworn, in their original condition, and in their original packaging. We can't accept anything showing signs of wear or damage that happened after delivery. Sale items and gift cards can't be returned or refunded.
Please reach out to us before sending anything back — we'll give you the correct return address and instructions first. Items returned without contacting us first won't be accepted.
Wrong, Damaged, or Faulty Items
If your order arrives damaged or faulty, or you've received the wrong item, email hello@mavriste.com within 14 days of delivery with your order number and clear photos of the issue. We'll sort out a replacement or refund, whichever fits best.
Refunds
Once we've received and checked your return, we'll let you know if your refund has been approved. Approved refunds go back to your original payment method within about 10 business days — please allow a bit longer for it to actually show up, as this depends on your bank. If more than 15 business days have passed since we approved your return and you still don't see it, get in touch with us.
Original shipping fees aren't refunded unless the item arrived damaged, faulty, or incorrect.
Return Shipping Costs
Unless the item was damaged, faulty, or wrong, the cost of sending it back is on you. We recommend a tracked shipping option and holding onto your proof of postage until your return is confirmed. Mavristé isn't able to take responsibility for return parcels that get lost or damaged on their way back to us.
For the statutory 14-day right of withdrawal, see our Right of Withdrawal page.
Get in Touch
Questions about shipping, returns, or your order? Email us at hello@mavriste.com — we're happy to help.